Terms of Service

1. Agreement to Terms

By accessing or using the Ally Health Technologies platform (“Ally,” “we,” “our,” or “us”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use the platform. These Terms constitute a legally binding agreement between you and Ally Health Technologies Inc., a corporation incorporated in Ontario, Canada.

2. Description of Services

Ally is an online marketplace that connects clients seeking healthcare support services with independent healthcare providers (“Caregivers” or “Providers”). Ally facilitates the connection and booking process but does not itself provide healthcare services. Providers are independent contractors, not employees of Ally.

3. Eligibility

You must be at least 18 years of age to create an account. By registering, you represent that all information you provide is accurate and that you have the legal capacity to enter into this agreement. Providers must hold all required licences, certifications, and regulatory approvals required for the services they offer in their jurisdiction.

4. Provider Vetting and Background Checks

Ally conducts screening of Providers, which may include identity verification, credential review, and background checks through third-party providers. Screening does not guarantee the quality, safety, or suitability of any Provider. Clients are responsible for independently verifying qualifications where required for their care needs.

5. Account Registration

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify Ally immediately at info@allyhealth.co if you suspect unauthorized access. Ally reserves the right to suspend or terminate accounts that violate these Terms.

6. Bookings and Payments

Clients may book services directly through the platform. Payment terms, cancellation policies, and refund procedures are as described at the time of booking. Ally may collect service fees as disclosed at checkout. All fees are in Canadian dollars unless otherwise stated.

7. Cancellations

Cancellation policies are set by individual Providers and displayed before booking confirmation. Ally’s platform facilitates cancellation requests but does not guarantee refunds. Disputes between clients and Providers should be directed to info@allyhealth.co.

8. Health Information and PHIPA

Some information collected through Ally (including information about care recipients) may constitute “personal health information” under the Personal Health Information Protection Act (PHIPA, Ontario) or equivalent provincial legislation. Ally collects, uses, and discloses such information only as permitted by applicable law and as described in our Privacy Policy.

9. User Conduct and Prohibited Activities

You agree not to:

• Provide false or misleading information
• Use the platform for any unlawful purpose
• Harass, abuse, or harm another user
• Circumvent the platform to arrange off-platform payments
• Upload malicious code or interfere with platform operations
• Scrape or systematically collect platform data without authorization

10. Privacy

Your use of Ally is subject to our Privacy Policy, which is incorporated into these Terms by reference. By using the platform, you consent to the collection, use, and disclosure of your personal information as described in the Privacy Policy.

11. Intellectual Property

All content, trademarks, logos, and software on the Ally platform are the property of Ally Health Technologies Inc. or its licensors. You may not reproduce, distribute, or create derivative works without our express written permission.

12. Disclaimer of Warranties

The platform is provided “as is” without warranties of any kind, express or implied. Ally does not warrant that the platform will be uninterrupted, error-free, or free of harmful components. Ally does not endorse any Provider or guarantee the quality of services rendered.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Ally shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform. Ally’s total liability shall not exceed the greater of CAD $100 or the fees paid by you to Ally in the three months preceding the event giving rise to the claim.

14. Indemnification

You agree to indemnify and hold harmless Ally and its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the platform, your violation of these Terms, or your infringement of any third-party rights.

15. Third-Party Services

The platform integrates with third-party services including Auth0 (identity), AWS (cloud infrastructure), Twilio (messaging), Postmark (email), and Google Maps (address/location). Your use of those services is subject to their respective terms and privacy policies.

16. Termination

Ally may suspend or terminate your access at any time, with or without cause, with or without notice. Upon termination, your right to use the platform ceases immediately. Provisions that by their nature should survive termination will survive, including Sections 11–14.

17. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any dispute shall be resolved by binding arbitration in Ontario, except that either party may seek injunctive relief in a court of competent jurisdiction.

18. Changes to Terms

Ally may update these Terms from time to time. Material changes will be communicated via email or in-app notice. Continued use after the effective date of revised Terms constitutes acceptance. If you do not agree to updated Terms, you must stop using the platform.

19. Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Ally regarding use of the platform and supersede all prior agreements and understandings.

20. Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.

21. Contact Us

For questions about these Terms, please contact us at:
Email: info@allyhealth.co