Terms of service

1. Agreement to terms

By accessing or using the Ally Health Technologies platform ("Ally," "we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the platform. These Terms constitute a legally binding agreement between you and Ally Health Technologies Inc., a corporation incorporated in Ontario, Canada.

2. Description of services

Ally is a digital rehabilitation-plan platform. It lets approved, college-regulated healthcare practitioners create and share home-exercise plans, lets clients follow those plans and record progress, and offers general exercise education. Ally is a software provider. Ally does not provide healthcare services, diagnose conditions, prescribe treatment, or replace assessment by a qualified healthcare professional.

3. Eligibility

You must be at least 18 years old and legally capable of entering this agreement to create or independently claim an account. Practitioners may create a managed patient record for a minor or another person only when they have lawful authority and any required consent. Practitioners must hold and maintain the licences and regulatory approvals required for their profession.

4. Practitioner-authored plans

Practitioners are solely responsible for assessing whether a plan is appropriate, selecting exercises and dosage, monitoring the client, obtaining required consent, and meeting professional record-keeping and privacy duties. Ally may verify college registration, but verification does not guarantee the quality, safety, or suitability of a plan or Practitioner.

5. Exercise education

Ally's exercise library is general educational information, not medical advice, a diagnosis, an individualized treatment plan, or permission to begin an exercise. Your assigned rehabilitation plan is created and progressed by your practitioner.

6. Safety and urgent care

Exercise involves risk. Use judgment and seek professional advice when needed. You agree to:

• Stop an exercise that causes sharp pain, significant discomfort, dizziness, weakness, numbness, shortness of breath, or worsening symptoms
• Follow your Practitioner's instructions when a practitioner-authored plan differs from general Ally content
• Seek assessment from a licensed professional when symptoms persist, worsen, follow trauma or surgery, or trigger a safety-screen warning
• Call 911 or local emergency services for an emergency; Ally does not monitor the platform as an emergency service

7. Account registration

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify Ally immediately at legal@allyhealth.co if you suspect unauthorized access. Ally reserves the right to suspend or terminate accounts that violate these Terms.

8. Health information and PHIPA

Assigned rehab plans, completion history, pain or difficulty ratings, and feedback notes may be personal health information under Ontario's Personal Health Information Protection Act (PHIPA) or equivalent legislation. Ally processes this information only to provide the rehab-plan service, on the instructions of authorized users and Practitioners, and as described in our privacy policy.

9. User conduct and prohibited activities

You agree not to:

• Provide false or misleading information
• Use the platform for any unlawful purpose
• Harass, abuse, or harm another user
• Enter another person's information without authority or required consent
• Upload unsafe, infringing, malicious, or misleading content or interfere with platform operations
• Scrape, export, or systematically collect platform data without authorization

10. Privacy

Your use of Ally is subject to our privacy policy, which is incorporated into these Terms by reference. By using the platform, you consent to the collection, use, and disclosure of your personal information as described in the privacy policy.

privacy policy

11. Intellectual property

Ally's software, catalog content, trademarks, and design are owned by Ally or its licensors. You retain ownership of custom exercises, notes, and other content you submit, and grant Ally a limited licence to host, copy, display, and process that content only to operate, secure, support, and legally administer the service. You are responsible for having the rights and authority to submit it.

14. Disclaimer of warranties

To the extent permitted by law, the platform and educational content are provided "as is" and "as available" without warranties of uninterrupted operation, error-free content, fitness for a particular purpose, clinical outcome, or suitability for any individual. Nothing in these Terms excludes a warranty that cannot lawfully be excluded.

15. Limitation of liability

To the maximum extent permitted by applicable law, Ally is not liable for indirect, incidental, special, consequential, or punitive damages arising from use of the platform. Ally's total liability will not exceed the greater of CAD $100 or the fees paid by you to Ally in the three months before the event giving rise to the claim. This limitation does not apply where prohibited by law.

12. Plan exports

Practitioners may download a PDF copy of an assigned plan. The export carries no patient or practitioner name and is not encrypted. The person creating or receiving an export is responsible for confirming the intended recipient and for storing and transmitting the file securely. Ally does not retain the generated PDF.

13. Notifications

Ally may send neutral account and service notifications by email and may display more specific information after sign-in. Optional exercise reminders can be enabled or disabled in account settings. Email is not an emergency channel and should not be used for urgent clinical communication.

16. Third-party services

The platform uses third parties for identity, Canadian cloud storage, application hosting in the United States, transactional email, minimized error monitoring, optional clinic-location search, professional-register verification, anonymous public-site analytics, and server-side feature-flag evaluation. Their processing is described in the privacy policy and may be subject to their terms.

By using Google Maps features on Ally, you also agree to the Google Maps End User Additional Terms of Service and acknowledge Google's Privacy Policy.

17. Suspension, closure, and retention

You may request account closure. Ally may suspend access to protect users, comply with law, or address a material breach. Closing an account does not automatically erase provider-authored clinical records, consent evidence, security logs, or other information that a Practitioner, Ally, or applicable law requires to retain. Information that is no longer required will be deleted or de-identified according to the privacy policy.

18. Governing law and dispute resolution

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any dispute shall be resolved by binding arbitration in Ontario, except that either party may seek injunctive relief in a court of competent jurisdiction.

19. Changes to terms

Ally may update these Terms from time to time. By accepting these Terms when you sign up, you also agree to any future revisions of them. Whenever we revise these Terms, we will update the version and effective date at the top of this page, and we will tell you about material changes by email or in-app notice before they take effect. Revised Terms apply from their effective date, and you will not be asked to accept them again. If you do not agree to a revision, you must stop using the platform and may close your account.

20. Entire agreement

These Terms, together with the privacy policy, constitute the entire agreement between you and Ally regarding use of the platform and supersede all prior agreements and understandings.

21. Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.

22. Contact us

For questions about these Terms, please contact us at legal@allyhealth.co.