Effective August 27, 2026
Version 1.5
1. Agreement to terms
By accessing or using the Ally Health Technologies platform ("Ally," "we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the platform. These Terms constitute a legally binding agreement between you and Ally Health Technologies Inc., a corporation incorporated in Ontario, Canada.
2. Description of services
Ally is a digital rehabilitation-plan platform. It lets approved, college-regulated healthcare practitioners create and share home-exercise plans, lets clients follow those plans and record progress, and offers general exercise education. Ally is a software provider. Ally does not provide healthcare services, diagnose conditions, prescribe treatment, or replace assessment by a qualified healthcare professional.
3. Eligibility
You must be at least 18 years old and legally capable of entering this agreement to create or independently claim an account. Practitioners may create a managed patient record for a minor or another person only when they have lawful authority and any required consent. Practitioners must hold and maintain the licences and regulatory approvals required for their profession.
4. Practitioner-authored plans
Practitioners are solely responsible for assessing whether a plan is appropriate, selecting exercises and dosage, monitoring the client, obtaining required consent, and meeting professional record-keeping and privacy duties. Ally may verify college registration, but verification does not guarantee the quality, safety, or suitability of a plan or Practitioner.
5. Exercise education
Ally's exercise library is general educational information, not medical advice, a diagnosis, an individualized treatment plan, or permission to begin an exercise. Your assigned rehabilitation plan is created and progressed by your practitioner.
6. Safety and urgent care
Exercise involves risk. Use judgment and seek professional advice when needed. You agree to:
- Stop an exercise that causes sharp pain, significant discomfort, dizziness, weakness, numbness, shortness of breath, or worsening symptoms
- Follow your Practitioner's instructions when a practitioner-authored plan differs from general Ally content
- Seek assessment from a licensed professional when symptoms persist, worsen, follow trauma or surgery, or trigger a safety-screen warning
- Call 911 or local emergency services for an emergency; Ally does not monitor the platform as an emergency service
7. Account registration
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify Ally immediately at legal@allyhealth.co if you suspect unauthorized access. Ally reserves the right to suspend or terminate accounts that violate these Terms.
8. Health information and PHIPA
Assigned rehab plans, completion history, pain or difficulty ratings, and feedback notes may be personal health information under Ontario's Personal Health Information Protection Act (PHIPA) or equivalent legislation. Ally processes this information only to provide the rehab-plan service, on the instructions of authorized users and Practitioners, and as described in our privacy policy.
9. User conduct and prohibited activities
You agree not to:
- Provide false or misleading information
- Use the platform for any unlawful purpose
- Harass, abuse, or harm another user
- Enter another person's information without authority or required consent
- Upload unsafe, infringing, malicious, or misleading content or interfere with platform operations
- Scrape, export, or systematically collect platform data without authorization
10. Privacy
Your use of Ally is subject to our privacy policy, which is incorporated into these Terms by reference. By using the platform, you consent to the collection, use, and disclosure of your personal information as described in the privacy policy.
11. Intellectual property
Ally's software, catalog content, trademarks, and design are owned by Ally or its licensors. You retain ownership of custom exercises, notes, and other content you submit, and grant Ally a limited licence to host, copy, display, and process that content only to operate, secure, support, and legally administer the service. You are responsible for having the rights and authority to submit it.
14. Disclaimer of warranties
To the extent permitted by law, the platform and educational content are provided "as is" and "as available" without warranties of uninterrupted operation, error-free content, fitness for a particular purpose, clinical outcome, or suitability for any individual. Nothing in these Terms excludes a warranty that cannot lawfully be excluded.
15. Limitation of liability
To the maximum extent permitted by applicable law, Ally is not liable for indirect, incidental, special, consequential, or punitive damages arising from use of the platform. Ally's total liability will not exceed the greater of CAD $100 or the fees paid by you to Ally in the three months before the event giving rise to the claim. This limitation does not apply where prohibited by law.
12. Plan exports
Practitioners may download a PDF copy of an assigned plan. The export carries no patient or practitioner name and is not encrypted. The person creating or receiving an export is responsible for confirming the intended recipient and for storing and transmitting the file securely. Ally does not retain the generated PDF.
13. Notifications
Ally may send neutral account and service notifications by email and may display more specific information after sign-in. Optional exercise reminders can be enabled or disabled in account settings. Email is not an emergency channel and should not be used for urgent clinical communication.
16. Third-party services
The platform uses third parties for identity, Canadian cloud infrastructure, neutral transactional email, minimized error monitoring, web fonts, optional clinic-location search, professional-register verification, and anonymous public-site analytics. Their processing is described in the privacy policy and may be subject to their terms.
By using Google Maps features on Ally, you also agree to the Google Maps/Google Earth Additional Terms of Service and acknowledge Google's Privacy Policy.
17. Suspension, closure, and retention
You may request account closure. Ally may suspend access to protect users, comply with law, or address a material breach. Closing an account does not automatically erase provider-authored clinical records, consent evidence, security logs, or other information that a Practitioner, Ally, or applicable law requires to retain. Information that is no longer required will be deleted or de-identified according to the privacy policy.
18. Governing law and dispute resolution
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any dispute shall be resolved by binding arbitration in Ontario, except that either party may seek injunctive relief in a court of competent jurisdiction.
19. Changes to terms
Ally may update these Terms from time to time. Material changes will be communicated via email or in-app notice. Continued use after the effective date of revised Terms constitutes acceptance. If you do not agree to updated Terms, you must stop using the platform.
20. Entire agreement
These Terms, together with the privacy policy, constitute the entire agreement between you and Ally regarding use of the platform and supersede all prior agreements and understandings.
21. Severability
If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.
22. Contact us
For questions about these Terms, please contact us at legal@allyhealth.co.