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{"language":"en","resources":{"en":{"auth":{"fields":{"email":"Email","emailPlaceholder":"you@example.com","password":"Password","firstName":"First name","lastName":"Last name","profession":"Provider type","professionPlaceholder":"Select your provider type"},"login":{"title":"Welcome back","description":"Sign in to your Ally account.","submit":"Sign in","forgotPassword":"Forgot your password?","noAccount":"New to Ally?","signUpLink":"Create an account"},"signup":{"title":"Create your account","description":"A few details and you are set up.","practitionerTitle":"Join Ally as a practitioner","practitionerDescription":"Set up your practice profile and start taking patients.","practitionerCrossLink":"Signing up as a practitioner?","patientCrossLink":"Looking for care? 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You can request a new confirmation link here."},"forgotPassword":{"title":"Reset your password","description":"Enter your email and we will send you a link.","submit":"Send reset link","backToLogin":"Back to sign in","sentTitle":"Check your email","sentBody":"If an account exists for that address, a reset link is on its way."},"resetPassword":{"title":"Choose a new password","description":"Pick something you have not used elsewhere.","newPassword":"New password","confirmPassword":"Confirm password","submit":"Save password"},"passwordRequirements":{"title":"Your password must:","minLength_one":"Be at least {{count}} character","minLength_other":"Be at least {{count}} characters","match":"Match in both fields","met":"Requirement met","notMet":"Requirement not met"},"verify":{"title":"Continue with your email link","body":"Select Continue to verify your link and proceed.","continue":"Continue","failedTitle":"This link did not work","failedBody":"It may have expired or already been used.","requestNewLink":"Send me a new link","backToLogin":"Back to sign in"},"errors":{"generic":"Something went wrong. Please try again.","invalidCredentials":"That email and password do not match an account.","emailNotConfirmed":"Confirm your email address first. Check your inbox for the link.","emailExists":"An account already exists for that email.","weakPassword":"That password is too weak. Try a longer one.","samePassword":"That is your current password. Choose a different one.","rateLimited":"Too many attempts. Please wait a moment and try again.","linkExpired":"That link has expired. Request a new one.","linkInvalid":"That link is not valid. Request a new one.","validationFailed":"Please check the form and try again.","userBanned":"This account has been suspended.","signupDisabled":"New accounts are not being accepted right now.","providerDisabled":"That sign-in method is unavailable right now.","emailRequired":"Enter your email address.","emailInvalid":"Enter a valid email address.","passwordRequired":"Enter your password.","passwordTooShort":"Use at least {{minPasswordLength}} characters.","passwordMismatch":"Those passwords do not match.","firstNameRequired":"Enter your first name.","lastNameRequired":"Enter your last name.","termsRequired":"Accept the terms to continue.","professionRequired":"Select your provider type.","setupUnavailable":"We couldn’t finish setting up your account. Your account is saved. Try again, or contact support."},"invitation":{"step":"Step {{current}} of {{total}}","signupTitle":"Create your account","signupBody":"Your practitioner invited you to Ally. Fill in your details below to get started.","signupSubmit":"Create my account","emailHint":"Use the same email address the invitation was sent to.","loginTitle":"Sign in to accept your invitation","loginBody":"Use the same email address the invitation was sent to.","checkEmailBody":"If your account needs verification, a confirmation email has been requested. Open it to continue.","verifyBody":"Tap Continue to confirm your email address. Your invitation will be waiting on your home page.","checkEmailHelp":"You can open the email on any phone or computer. Can’t find it? Look in your junk or spam folder. You can close this page."},"resend":{"title":"Resend verification email","description":"Enter your email to request a new confirmation link. Already verified? Sign in instead.","submit":"Request verification email","sentTitle":"Check your email","sentBody":"If this address has an account awaiting verification, a new link has been requested. Check spam too. You can request another link after one minute.","backToLogin":"Back to sign in","correctEmail":"Wrong address? Open the resend form to enter the correct email, or return to signup if you need a new account."}},"common":{"button":{"confirm":"Confirm","cancel":"Cancel","back":"Back","save":"Save Changes","edit":"Edit","delete":"Delete","add":"Add","next":"Next","discard":"Discard","close":"Close","signUp":"Sign Up","applyAsPractitioner":"Apply to Ally","logIn":"Log In","logOut":"Log Out","goHome":"Go home","viewProfile":"View Profile","message":"Message","profile":"Profile","resetFilters":"Reset Filters","clearAll":"Clear all","sendRequest":"Send Request","returnToHome":"Return to Home","startIntake":"Start Intake Process","accept":"Accept","noGoBack":"No, Go Back","decline":"Decline","retry":"Try again","patientSignUp":"Patient sign up"},"nav":{"dashboard":"Dashboard","people":"People","messages":"Messages","search":"Search","myProfile":"My Profile","searchPractitioners":"Search Practitioners","accountSettings":"Account Settings","editProfile":"Edit Profile","findAPractitioner":"Private care at home","ohipClinics":"Find physiotherapy","findPrivateCare":"Private care at home","findOhipCare":"Find physiotherapy","home":"Home","exercises":"Exercises","learn":"Learn","account":"Account","primary":"Main navigation","openUserMenu":"Open user menu","openUserMenuWithCount_one":"Open user menu, {{count}} unread","openUserMenuWithCount_other":"Open user menu, {{count}} unread","openMenu":"Open menu","closeMenu":"Close menu","terms":"Terms","privacy":"Privacy","schedule":"Schedule","patients":"Patients","availability":"Availability","today":"Today","requests":"Requests","rehabPlans":"Exercise Plans","careTeam":"Care team","exerciseLibrary":"Exercise library","breadcrumbs":"Breadcrumbs"},"status":{"awaitingConfirmation":"Awaiting Confirmation","confirmed":"Confirmed","checkedIn":"Checked In","cancellationRequested":"Cancellation Requested","cancelRequested":"Cancel Requested","cancelled":"Cancelled","completed":"Completed","new":"New","pending":"Pending","accepted":"Accepted","declined":"Declined"},"label":{"date":"Date","time":"Time","service":"Service","tasks":"Tasks","notes":"Notes","location":"Location","statusHistory":"Status History","filters":"Filters","showPassword":"Show password","hidePassword":"Hide password","years":"years","yrsExp":"{{count}}+ yrs exp","dateNotSet":"Date not set","dateNotSpecified":"Date not specified","timeNotSpecified":"Time not specified","unnamedRecipient":"Unnamed Recipient","provider":"Practitioner","map":"Map","age":"Age {{age}}","distanceUnavailable":"Distance unavailable","kmAway":"{{distance}} km away","loading":"Loading...","saving":"Saving...","deleting":"Deleting...","notifications":"Notifications","notificationsUnread_one":"Notifications (1 unread)","notificationsUnread_other":"Notifications ({{count}} unread)","noNotifications":"No notifications yet","noSuggestions":"No suggestions found","suggestionsUnavailable":"Address suggestions are temporarily unavailable. Please try again in a moment.","streetAddress":"Street Address","firstName":"First Name","lastName":"Last Name","dateOfBirth":"Date of Birth","address":"Address","aptSuite":"Apt, suite (optional)","aptSuiteFull":"Apt, suite, unit, building, floor, etc. (optional)","city":"City","province":"Province","postalCode":"Postal Code","preferredLanguage":"Preferred Language (Optional)","requestedTimeSlots":"Requested Time Slots","addComment":"Add a comment (optional)","processing":"Processing...","loggedVisit":"Logged","paymentOnFile":"Payment on file · {{brand}} •••• {{last4}}","expiresInHours_one":"Expires in {{count}} hour","expiresInHours_other":"Expires in {{count}} hours","kmFromHome":"~{{km}} km from your home base","kmFromAppointment":"~{{km}} km from your {{time}} appointment that day","approximate":"approximate"},"placeholder":{"firstName":"First name","lastName":"Last name","aptSuite":"Apt, suite (optional)","aptSuiteFull":"Apt, suite, unit, building, floor, etc. (optional)","city":"City","province":"Province","postalCode":"Postal Code","streetAddress":"Street address","pickDate":"Pick a date","year":"Year","month":"Month","selectOption":"Select an option","selectLanguages":"Select languages...","selectLanguage":"Select Language","region":"Region","additionalNotes":"Enter any additional notes..."},"service":{"dropInVisit":"Single Session","recurring":"Treatment Plan"},"serviceCatalog":{"SWEDISH_MASSAGE":"Swedish Massage","DEEP_TISSUE":"Deep Tissue Massage","MANUAL_LYMPHATIC_DRAINAGE":"Manual Lymphatic Drainage","GERIATRIC_MASSAGE":"Geriatric Massage","MYOFASCIAL_RELEASE":"Myofascial Release","PHYSIO_ASSESSMENT":"Physiotherapy Assessment","MANUAL_THERAPY":"Manual Therapy","EXERCISE_PRESCRIPTION":"Exercise Prescription","MOBILITY_TRAINING":"Mobility Training","FALL_PREVENTION":"Fall Prevention","POST_SURGICAL_REHAB":"Post-Surgical Rehabilitation","PAIN_MANAGEMENT":"Pain Management","CHIRO_ASSESSMENT":"Chiropractic Assessment","SPINAL_MANIPULATION":"Spinal Manipulation","JOINT_MOBILIZATION":"Joint Mobilization","SOFT_TISSUE_THERAPY":"Soft Tissue Therapy","POSTURE_CARE":"Posture & Ergonomic Care"},"action":{"markAllRead":"Mark all as read"},"error":{"generic":"An error occurred. Please try again.","actionFailed":"Action failed. Please try again.","address":{"line1Required":"Street address is required.","cityRequired":"City is required.","regionRequired":"Province is required.","postalCodeRequired":"Postal code is required."},"education":{"institutionRequired":"Institution is required.","degreeRequired":"Degree is required."}},"misc":{"requestedBy":"Requested by {{name}}","patient":"Patient","yourPractitioner":"Your Practitioner","for":"For {{name}}","perHour":"/hr","practitionersFound_one":"{{count}} practitioner found","practitionersFound_other":"{{count}} practitioners found","skipToContent":"Skip to content","noLanguageFound":"No language found.","viewOnGoogleMaps":"View on Google Maps","moreActions":"More actions","practitioner":"Practitioner","hours_one":"{{count}} hour","hours_other":"{{count}} hours","actionSuccess":"Action was successful.","copyright":"© 2026 Ally Health Technologies Inc."},"terms":{"meta":{"title":"Terms of service","description":"The agreement between you and Ally Health Technologies Inc."},"hero":{"title":"Terms of service","subtitle":"The agreement between you and Ally Health Technologies Inc."},"lastUpdated":"Effective October 20, 2026","lastReviewed":"Last reviewed October 20, 2026","version":"Version 1.8","toc":{"agreement":"1. Agreement to terms","service":"2. Description of services","eligibility":"3. Eligibility","practitioner":"4. Practitioner-authored plans","exerciseEducation":"5. Exercise education","safety":"6. Safety and urgent care","accounts":"7. Account registration","phipa":"8. Health information and PHIPA","conduct":"9. User conduct","privacy":"10. Privacy","ip":"11. Content and intellectual property","exports":"12. Plan exports","notifications":"13. Notifications","warranties":"14. Disclaimer of warranties","liability":"15. Limitation of liability","thirdParty":"16. Third-party services","termination":"17. Suspension, closure, and retention","governing":"18. Governing law and dispute resolution","changes":"19. Changes to terms","entire":"20. Entire agreement","severability":"21. Severability","contact":"22. Contact us"},"agreement":{"title":"1. Agreement to terms","body":"By accessing or using the Ally Health Technologies platform (\"Ally,\" \"we,\" \"our,\" or \"us\"), you agree to be bound by these Terms of Service (\"Terms\"). If you do not agree, do not use the platform. These Terms constitute a legally binding agreement between you and Ally Health Technologies Inc., a corporation incorporated in Ontario, Canada."},"service":{"title":"2. Description of services","body":"Ally is a digital rehabilitation-plan platform. It lets approved, college-regulated healthcare practitioners create and share home-exercise plans, lets clients follow those plans and record progress, and offers general exercise education. Ally is a software provider. Ally does not provide healthcare services, diagnose conditions, prescribe treatment, or replace assessment by a qualified healthcare professional."},"eligibility":{"title":"3. Eligibility","body":"You must be at least 18 years old and legally capable of entering this agreement to create or independently claim an account. Practitioners may create a managed patient record for a minor or another person only when they have lawful authority and any required consent. Practitioners must hold and maintain the licences and regulatory approvals required for their profession."},"practitioner":{"title":"4. Practitioner-authored plans","body":"Practitioners are solely responsible for assessing whether a plan is appropriate, selecting exercises and dosage, monitoring the client, obtaining required consent, and meeting professional record-keeping and privacy duties. Ally may verify college registration, but verification does not guarantee the quality, safety, or suitability of a plan or Practitioner."},"exerciseEducation":{"title":"5. Exercise education","body":"Ally's exercise library is general educational information, not medical advice, a diagnosis, an individualized treatment plan, or permission to begin an exercise. Your assigned rehabilitation plan is created and progressed by your practitioner."},"safety":{"title":"6. Safety and urgent care","body":"Exercise involves risk. Use judgment and seek professional advice when needed. You agree to:","item1":"Stop an exercise that causes sharp pain, significant discomfort, dizziness, weakness, numbness, shortness of breath, or worsening symptoms","item2":"Follow your Practitioner's instructions when a practitioner-authored plan differs from general Ally content","item3":"Seek assessment from a licensed professional when symptoms persist, worsen, follow trauma or surgery, or trigger a safety-screen warning","item4":"Call 911 or local emergency services for an emergency; Ally does not monitor the platform as an emergency service"},"accounts":{"title":"7. Account registration","body":"You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify Ally immediately at {{email}} if you suspect unauthorized access. Ally reserves the right to suspend or terminate accounts that violate these Terms."},"phipa":{"title":"8. Health information and PHIPA","body":"Assigned rehab plans, completion history, pain or difficulty ratings, and feedback notes may be personal health information under Ontario's Personal Health Information Protection Act (PHIPA) or equivalent legislation. Ally processes this information only to provide the rehab-plan service, on the instructions of authorized users and Practitioners, and as described in our privacy policy."},"conduct":{"title":"9. User conduct and prohibited activities","body":"You agree not to:","item1":"Provide false or misleading information","item2":"Use the platform for any unlawful purpose","item3":"Harass, abuse, or harm another user","item4":"Enter another person's information without authority or required consent","item5":"Upload unsafe, infringing, malicious, or misleading content or interfere with platform operations","item6":"Scrape, export, or systematically collect platform data without authorization"},"privacy":{"title":"10. Privacy","body":"Your use of Ally is subject to our privacy policy, which is incorporated into these Terms by reference. By using the platform, you consent to the collection, use, and disclosure of your personal information as described in the privacy policy."},"ip":{"title":"11. Intellectual property","body":"Ally's software, catalog content, trademarks, and design are owned by Ally or its licensors. You retain ownership of custom exercises, notes, and other content you submit, and grant Ally a limited licence to host, copy, display, and process that content only to operate, secure, support, and legally administer the service. You are responsible for having the rights and authority to submit it."},"exports":{"title":"12. Plan exports","body":"Practitioners may download a PDF copy of an assigned plan. The export carries no patient or practitioner name and is not encrypted. The person creating or receiving an export is responsible for confirming the intended recipient and for storing and transmitting the file securely. Ally does not retain the generated PDF."},"notifications":{"title":"13. Notifications","body":"Ally may send neutral account and service notifications by email and may display more specific information after sign-in. Optional exercise reminders can be enabled or disabled in account settings. Email is not an emergency channel and should not be used for urgent clinical communication."},"warranties":{"title":"14. Disclaimer of warranties","body":"To the extent permitted by law, the platform and educational content are provided \"as is\" and \"as available\" without warranties of uninterrupted operation, error-free content, fitness for a particular purpose, clinical outcome, or suitability for any individual. Nothing in these Terms excludes a warranty that cannot lawfully be excluded."},"liability":{"title":"15. Limitation of liability","body":"To the maximum extent permitted by applicable law, Ally is not liable for indirect, incidental, special, consequential, or punitive damages arising from use of the platform. Ally's total liability will not exceed the greater of CAD $100 or the fees paid by you to Ally in the three months before the event giving rise to the claim. This limitation does not apply where prohibited by law."},"thirdParty":{"title":"16. Third-party services","body":"The platform uses third parties for identity, Canadian cloud storage, application hosting in the United States, transactional email, minimized error monitoring, optional clinic-location search, professional-register verification, anonymous public-site analytics, and server-side feature-flag evaluation. Their processing is described in the privacy policy and may be subject to their terms.","googlePrefix":"By using Google Maps features on Ally, you also agree to the","googleTerms":"Google Maps End User Additional Terms of Service","googleAnd":"and acknowledge","googlePrivacy":"Google's Privacy Policy","googleSuffix":"."},"termination":{"title":"17. Suspension, closure, and retention","body":"You may request account closure. Ally may suspend access to protect users, comply with law, or address a material breach. Closing an account does not automatically erase provider-authored clinical records, consent evidence, security logs, or other information that a Practitioner, Ally, or applicable law requires to retain. Information that is no longer required will be deleted or de-identified according to the privacy policy."},"governing":{"title":"18. Governing law and dispute resolution","body":"These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any dispute shall be resolved by binding arbitration in Ontario, except that either party may seek injunctive relief in a court of competent jurisdiction."},"changes":{"title":"19. Changes to terms","body":"Ally may update these Terms from time to time. By accepting these Terms when you sign up, you also agree to any future revisions of them. Whenever we revise these Terms, we will update the version and effective date at the top of this page, and we will tell you about material changes by email or in-app notice before they take effect. Revised Terms apply from their effective date, and you will not be asked to accept them again. If you do not agree to a revision, you must stop using the platform and may close your account."},"entire":{"title":"20. Entire agreement","body":"These Terms, together with the privacy policy, constitute the entire agreement between you and Ally regarding use of the platform and supersede all prior agreements and understandings."},"severability":{"title":"21. Severability","body":"If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect."},"contact":{"title":"22. Contact us","body":"For questions about these Terms, please contact us at "},"privacyLinkText":"privacy policy"},"privacy":{"meta":{"title":"Privacy policy","description":"How Ally collects, uses, and protects your information."},"hero":{"title":"Privacy policy","subtitle":"How Ally collects, uses, and protects your information."},"lastUpdated":"Effective September 7, 2026","lastReviewed":"Last reviewed September 7, 2026","version":"Version 1.7","toc":{"about":"1. About this policy","collect":"2. Information we collect","use":"3. How we use your information","disclosure":"4. Disclosure to third parties","crossBorder":"5. Cross-border data transfers","phipa":"6. Personal health information (PHIPA)","retention":"7. Data retention","rights":"8. Your privacy rights","security":"9. Security","cookies":"10. Cookies and tracking","children":"11. Children's privacy","changes":"12. Changes to this policy","contact":"13. Contact: Privacy Officer"},"important":{"label":"Important:","body":"Ally collects and uses personal health information only for identified purposes described in this policy. We request consent at the relevant point before collecting or sharing health information. Ontario residents also have rights under the Personal Health Information Protection Act (PHIPA)."},"phi":{"title":"Health information is protected.","body":"Assigned exercise plans, completion history, symptom feedback, and practitioner notes can be personal health information. They are encrypted, access-controlled, and available only to the patient and authorized practitioners involved in the plan."},"about":{"title":"1. About this policy","body":"Ally Health Technologies Inc. (\"Ally,\" \"we,\" \"our,\" or \"us\") operates a rehabilitation-plan platform for approved, college-regulated healthcare practitioners and their patients, together with exercise education and an optional directory of publicly funded clinics. This policy explains how we collect, use, disclose, and protect personal information under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), Ontario's Personal Health Information Protection Act (PHIPA), and applicable provincial law."},"collect":{"title":"2. Information we collect","body":"We collect the following categories of personal information:","account":{"title":"2.1 Account information","item1":"Name, email address, and account role","item2":"Preferred language and rehabilitation-notification choices","item3":"Terms and consent version, acceptance time, and account lifecycle status","item4":"Authentication identifiers and security information maintained by Supabase"},"practitioner":{"title":"2.2 Practitioner information","item1":"Regulated profession and college registration number","item2":"Registration verification and Ally approval status","item3":"Patient-roster links needed to authorize plan access"},"patient":{"title":"2.3 Patient assignment and invitations","item1":"A managed patient's name and assigned practitioner","item2":"An invitation email address when a practitioner asks Ally to invite the patient","item3":"A hashed, expiring claim token, invitation status, and claim consent record"},"rehab":{"title":"2.4 Rehabilitation plans and progress","intro":"When you create, receive, or use a rehabilitation plan, we may collect:","item1":"Assigned exercises, dosage, stages, dates, and practitioner-authored instructions or notes","item2":"Provider-owned templates and custom exercises, which are not linked to a patient until assigned","item3":"Plan consent records, author and patient identifiers, and version history","item4":"Exercise completion status and timestamps","item5":"Optional pain and difficulty ratings and optional feedback notes","item6":"Derived adherence, streak, and progress summaries","note":"A plan linked to an identified patient, its completion history, and symptom feedback are personal health information. Optional feedback is visible to the patient and authorized practitioner responsible for the plan."},"transient":{"title":"2.5 Information Ally does not save","body":"Browsing the general exercise library does not create an assigned rehabilitation plan or a separate clinical record. Ally does not ask you to submit body-region choices or safety-screen answers to select an exercise program."},"device":{"title":"2.6 Technical and audit data","item1":"IP address, browser type, and operating system","item2":"Authentication, security, and identifier-only access-audit events","item3":"Scrubbed error details, anonymous public-site analytics, and a pseudonymous account identifier used for server-side feature-flag evaluation when those services are enabled"},"location":{"title":"2.7 Optional clinic-search information","body":"When you use an address-search feature, the partial and complete address text you type is sent directly from your browser to Google Maps Platform to return suggestions and coordinates. Google also receives ordinary request information such as your IP address and browser or device information. Ally uses the selected coordinates in browser memory to sort and display nearby results and does not save the address or selected coordinates to Ally's servers through the clinic finder."}},"use":{"title":"3. How we use your information","body":"We use your personal information to:","item1":"Create and manage your account","item2":"Let practitioners create, assign, update, and export rehabilitation plans","item3":"Let patients view plans, record completion, and optionally share symptom feedback","item4":"Provide exercise education and clinic referrals","item5":"Verify practitioner registration and restrict clinical access","item6":"Resolve disputes and enforce our Terms of Service","item7":"Operate, secure, troubleshoot, and improve the platform using minimized data","item8":"Comply with legal and regulatory obligations","item9":"Send neutral service communications and optional exercise reminders","note":"We do not sell personal information, use personal health information for advertising, or send authenticated rehabilitation activity to analytics providers."},"disclosure":{"title":"4. Disclosure to third parties","body":"We disclose personal information only as necessary for the operation of the platform:","processorsTitle":"4.1 Third-party service processors","table":{"headerProvider":"Provider","headerPurpose":"Purpose","headerData":"Data shared"},"rows":[{"provider":"Render (Render Services, Inc.)","purpose":"Application hosting and page rendering in the United States (Ohio)","data":"Everything the platform processes for you, in transit and in server memory, including personal health information and the sign-in details you submit, plus application logs"},{"provider":"Supabase (Supabase Inc.)","purpose":"Identity and authentication","data":"Email, name, account metadata"},{"provider":"Amazon Web Services (AWS)","purpose":"Cloud data storage and infrastructure","data":"All platform data (encrypted at rest)"},{"provider":"Postmark (Wildbit LLC)","purpose":"Transactional email delivery","data":"Recipient email address, first or full name, appointment date and time, dashboard or booking links, and an expiring patient-invitation link when applicable. Emails do not include symptom details, exercises, or practitioner notes."},{"provider":"Sentry","purpose":"Application error monitoring when enabled","data":"HTTP method, URL without its query string, pseudonymous user identifier, stack trace, and scrubbed technical error details. Default PII collection, session replay, and performance tracing are disabled."},{"provider":"Google Maps Platform","purpose":"Optional publicly funded clinic search","data":"Partial and complete address queries, selected coordinates, IP address, and ordinary request/device metadata"},{"provider":"PostHog","purpose":"Anonymous analytics on public pages and server-side feature-flag evaluation","data":"Anonymous explicit events and sanitized public-page paths before sign-in. Server-side feature-flag checks use a pseudonymous account identifier after sign-in. PostHog receives no plan content, symptoms, practitioner notes, or page query strings."},{"provider":"Regulatory college registries","purpose":"Verifying practitioner licensing and good standing (e.g., CMTO, College of Physiotherapists of Ontario, College of Chiropractors of Ontario)","data":"Practitioner name and registration number"}],"googleMaps":{"prefix":"Google processes address-search information under the","terms":"Google Maps End User Additional Terms of Service","and":"and","privacy":"Google Privacy Policy","suffix":". Ally does not control Google's independent retention or use of information. You can use the clinic directory without entering an address, although results will not be sorted by distance."},"otherTitle":"4.2 Other disclosures","otherIntro":"We may also disclose information:","other1":"To an authorized Practitioner who creates or manages your assigned rehabilitation plan, limited to the plan and progress information needed for that purpose","other2":"When required by law, court order, or regulatory authority","other3":"To prevent fraud, abuse, or imminent harm to any person","other4":"In connection with a business transaction (merger, acquisition), with notice"},"crossBorder":{"title":"5. Cross-border data transfers","body":"Ally's system of record is operated in approved Canadian AWS regions, and the identity service holding your sign-in credentials is operated by Supabase in a Canadian region, so stored records and stored credentials remain in Canada. Ally's applications themselves are hosted by Render in the United States (Ohio). Every request you send and every page the platform builds for you is processed there, including the sign-in details you submit and any personal health information the page contains, such as assigned plans, completion history, symptom feedback, practitioner notes, and patient names. Postmark, Sentry, Google Maps Platform, PostHog, and professional registries may process further limited information in the United States or other jurisdictions. Information processed in the United States may be accessible to courts, law enforcement, or national-security authorities under local law, and that access may happen without notice to you. Ally limits what each provider receives, keeps health content out of analytics and error monitoring, limits health details in email, and uses contractual and technical safeguards appropriate to its role."},"phipa":{"title":"6. Personal health information (PHIPA)","body1":"For Ontario users, an assigned plan, completion history, symptom feedback, and practitioner notes may be personal health information under PHIPA. Ally provides information-management services that store and transmit this information on behalf of authorized users and Practitioners for the rehabilitation-plan service. Ally does not use personal health information for advertising, public-site analytics, research, or another secondary purpose without appropriate authority and consent.","body2":"A Practitioner who creates or accesses a patient's plan may be a health information custodian with independent PHIPA and professional record-keeping duties. Ally limits access to the patient and authorized Practitioners with a documented relationship, keeps identifier-only access audits, and requires consent when a plan is assigned or materially updated. Ally's precise legal role and each Practitioner's obligations depend on the circumstances and should be confirmed with the responsible Privacy Officer or custodian."},"retention":{"title":"7. Data retention","body":"We retain personal information as follows:","item1Label":"Active accounts:","item1":"account and profile data is retained while the account is active. After closure, data that is no longer needed is removed or minimized, while information required for care, financial, legal, security, consent, or audit purposes is retained for the applicable period","item2Label":"Practitioner-authored plans:","item2":"retained as directed by the responsible Practitioner and for the period required by applicable professional, clinical-record, consent, and legal obligations; archived plan versions are preserved rather than overwritten","item3Label":"Exercise-library browsing:","item3":"does not create an assigned rehabilitation plan or a separate clinical record","item4Label":"Adherence and optional symptom feedback:","item4":"retained with the related plan for as long as needed for the plan's purpose and applicable record obligations","item5Label":"Security, consent, and audit evidence:","item5":"retained for the period needed to demonstrate authorization, protect the service, investigate incidents, resolve disputes, and meet legal obligations","note":"You may request account closure and deletion of information that is no longer required. See Section 8 below."},"rights":{"title":"8. Your privacy rights","body":"Under PIPEDA and applicable provincial law, you have the right to:","item1Label":"Access:","item1":"request a copy of the personal information we hold about you","item2Label":"Correction:","item2":"request correction of inaccurate or incomplete information","item3Label":"Deletion:","item3":"request deletion of your personal information, subject to legal retention obligations","item4Label":"Withdrawal of consent:","item4":"withdraw consent to non-essential uses of your information; note that withdrawal may affect your ability to use certain features","item5Label":"Complaint:","item5":"file a complaint with the Office of the Privacy Commissioner of Canada (OPC) at","item6Label":"Ontario health privacy complaint:","item6":"file a PHIPA complaint with the Information and Privacy Commissioner of Ontario (IPC) at","note":"To exercise any of these rights, contact our Privacy Officer at {{email}}. We will respond within 30 days."},"security":{"title":"9. Security","body":"We implement industry-standard security measures to protect your personal information, including:","item1":"Encryption in transit (TLS) and at rest (AWS encryption)","item2":"Access controls and role-based permissions","item3":"Presigned URLs with short expiry for document access (never public URLs)","item4":"Regular security reviews and dependency updates","note":"No method of transmission over the internet is 100% secure. We cannot guarantee absolute security but commit to notifying affected users of any breach as required by applicable law."},"cookies":{"title":"10. Cookies and tracking","body":"Ally uses session cookies necessary for authentication and platform functionality. We do not use advertising cookies or authenticated behavioral analytics. PostHog is limited to anonymous, explicit events on signed-out public pages. Optional embedded services such as Google Maps may receive request information or use cookies under their own privacy policies. Disabling necessary cookies may prevent sign-in or other core features."},"children":{"title":"11. Children's privacy","body":"Ally accounts are intended for people aged 18 and over. A practitioner may create and manage a care record for a minor only when permitted by law and with consent from the minor or an authorized substitute decision-maker, as applicable. Minors may not independently create or claim an Ally account. Contact us at {{email}} with any concern."},"changes":{"title":"12. Changes to this policy","body":"We may update this Privacy Policy as the service or law changes, or to correct or clarify it. Whenever we revise this policy, we will update the effective date at the top of this page. If you accepted this policy when you signed up, your continued use of the platform after the effective date constitutes acceptance of non-material changes. Material changes will be communicated before they take effect and, where required by law, renewed consent will be requested. The version number identifies the current policy."},"contact":{"title":"13. Contact: Privacy Officer","body":"For privacy-related questions, concerns, or requests:","officer":"Privacy Officer, Ally Health Technologies Inc.","emailLabel":"Email: "}},"profession":{"rmt":"Registered Massage Therapist","physiotherapist":"Physiotherapist","chiropractor":"Chiropractor","psw":"Personal Support Worker","physician":"Physician"},"province":{"AB":"Alberta","BC":"British Columbia","MB":"Manitoba","NB":"New Brunswick","NL":"Newfoundland and Labrador","NS":"Nova Scotia","NT":"Northwest Territories","NU":"Nunavut","ON":"Ontario","PE":"Prince Edward Island","QC":"Quebec","SK":"Saskatchewan","YT":"Yukon"},"designPreview":{"themeLabel":"Preview theme","themes":{"ally":"Ally (current)"}},"translationStatus":{"loading":"Loading page…","title":"This page could not load","description":"The page text could not be loaded. Please try again.","retry":"Try again"}}}}}